A disabled pensioner lay on the floor after a fall for more than three hours after 999 operators said he was not a priority, his family have said.

Kenneth France, aged 76, from Kingsley, who has dementia and cannot walk unaided after two minor strokes, is confined to his armchair.

He fell at about 11.30am on Friday and his wife and carer, Annie, was unable to pick him up.

She dialled 999 to ask help from an ambulance crew but, after telling the operator that he had not broken any bones and was not bleeding, she was told by a triage nurse he was not a priority case.

Read full article: Family’s concern over 999 response to call – Northampton Chronicle and Echo.