It was 2am and he called 999 on his mobile phone, asking for the ambulance service. The manner in which he was treated led him to ask for the transcript between him and the operator

Enabling deaf people to contact the emergency services via text could help to save many lives, a charity group has said

Emergency crews are hunting for a hoax caller who rang 999 claiming two people were trapped in a Lancashire river

A lonely drunk spent 18 hours phoning 999 just to have someone to talk to.